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Critical Parts Inventory is a spare parts replenishment program based on a designated list of parts subject to either operator breakage or normal wear that are necessary and critical to the uninterrupted operation of the machine. CPI Parts are inventoried in Crystal Lake (Chicago), IL, USA. |
All Tekna CNC machines can be accessed and controlled remotely by Tekna Technicians. Customers utilize this capability for remote training, applications advice, and troubleshooting—without cost or limitation! |
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Critical Service Response is a technical support program that recognizes the importance of minimizing downtime on valuable production machinery—regardless of the cause. Standard technical support is available during normal business hours on weekdays. Special evening hours and weekend technical support is offered as well. On site technical assistance is supported by Tekna trained and employed technicians traveling to your location from our Crystal Lake (Chicago), IL, USA facility. |
CSR—Critical Service Response |
CPI—Critical Parts Inventory |
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Tekna machining centers are known for their reliability. When you experience challenges you should expect the same reliability from professionally trained support staff as you do from your machine. Whether you need assistance determining a solution for a complex machining sequence, or are in need of spare parts, Tekna is ready to help. |
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High Quality, Low Cost, Easy To Use — Machining Equipment |
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All CNC machines may be accessed and controlled by a remote technician. This service is intended for routine support, set-up and programming assistance, and machine parameters management. This service is unlimited and provided free of charge. |
Remote Technical Assistance |
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